Please see below for other organisations who might be able to help if we are unable to. Please scroll down the page to see which sector your would like support in.

Learning Disability


Advice and Support


Learning Disability Helpline

Provides a 'one-stop shop' information and advice service on a wide range of issues including support, welfare benefits, health, housing, learning and employment - for people with a learning disability, parents, carers and social care professionals. Open 24 hours

Tel: 0808 808 1111                  Website:



British Institute of Learning Disability, seeks to improve the quality of life for all people with a learning disability. Provides a range of information for individuals and organisations. Opening hours: Mon-Fri 9am-5pm.

Tel: 01562 723 010                  Website:


Down's Syndrome Association

Offers support to people with Down's syndrome, their family and carers as well as providing information for those with a professional interest. Opening hours: Mon-Fri 10am-4pm.

Tel: 0845 230 0372                   Website:         


For Families


Carers UK

Provides information and support to carers.

Tel: 0808 808 7777 (confidential helpline)


Contact a Family 

Provides support, advice and information for families with disabled children, no matter what their condition or disability.

Their Freephone helpline for parents and professionals gives information and advice on a wide range of issues including welfare rights, education, short breaks, local services and local support. Open Monday-Friday, 9.30am-5pm.

Tel: 0808 808 3555  



UK's leading learning disability charity offering support to people with a learning disability and their families and carers. 24 hours

Tel: 020 8765 8400                            


General Information


Provide online advice for adult social care across the country.  


Mental Health


Advice & Support


Anxiety UK  

Provides a helpline for people affected by anxiety, phobia, compulsive disorders or panic attacks.  Opening hours Mon-Fri -9.30am - 5.30pm

Tel: 08444 775 774                Website:



Promotes and delivers a free, confidential helpline and website targeted at young men who are depressed or suicidal, although they will listen to anybody who needs advice or support regardless of age, gender or geographical location. 

Tel: 0800 58 58 58                Website:



Mind helps people take control of their mental health by providing information and advice, and campaigning to promote and protect good mental health for everyone. Opening hours: Mon-Fri 9.15am-5.15pm

Tel: 08457 660 163             Website:              


No Panic 

Provides support to sufferers of anxiety disorders as well as their families and carers including a helpline.

Tel: 0808 808 0545   


Rethink Mental Illness

Rethink Mental Illness is a national charity for everyone affected by mental illness, their families, carers and friends.  They provide services across England.
Opening Hours Mon-Fri 9am - 6pm

Tel: 0300 500 0927              Website:



Provide confidential emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide. Open 24 hours.

Tel: 08457 90 9090                                


Depression Alliance

Leading UK charity for people affected by depression. Offering advice and information. Opening hours: Mon-Fri 9am-5pm.

Tel: 0845 123 23 20                           



Offer information and advice on all aspects of mental health for those experiencing mental illness, or for their families and friends. Opening hours: 1pm - 11pm daily.

Tel: 0845 767 8000              Website:


For Families

Young Minds

Young Minds is a national charity promoting children's emotional wellbeingmental health. It provides expert knowledge to professionals, parents and young people through the Parents' Helpline, and online resources. Opening hours: Monday and Friday 10-1pm, Tuesday, Wednesdays and Thursday from 1-4pm and Wednesday evenings from 6-8 pm.

Tel: 0800 018 2138                            


General Information

Mental Health Foundation

The leading UK charity working in mental health and learning disabilities. They produce a number of publications and articles on mental health issues. Opening hours: Mon-Fri 9am-5pm

Tel: 020 7803 1100                               


Substance Misuse (Drugs)


Advice & Support


FRANK (National Drugs Helpline)

National drugs helpline offering general advice and information. Referral onto local services. Open 24 hours.

Tel: 0800 77 66 00 (freephone)   



A UK charity working solely in the field of drug and alcohol treatment, offering harm reduction services and structured day care programmes. Services throughout the UK.

Tel: 020 7251 5860                                


City Roads

City Roads provides direct access to people living in London and in crisis because of their drug use and offers direct access to treatment for those in crisis Open 24 hours.

Tel: 020 7278 8671 (confidential helpline)



A freephone crisis and support line providing support, information and help including information on local services

Tel: 0808 1 606 606  



The London Drug and Alcohol Network has an online directory of services across London

Tel: 020 7234 9730                                    


Narcotics Anonymous

Narcotics Anonymous is an international, community-based, non-profit fellowship of men and women for whom drugs had been a major problem - recovering addicts who meet regularly to help each other stay clean.

Tel: 0300 999 1212                            


CITA (Counselling & Involuntary Tranquilliser Addiction)

A support and information service for people who have become involuntarily addicted to prescribed tranquillisers or sleeping tablets. Also offers advice for those addicted to over-the-counter drugs. Opening hours: 10am-1pm.

Tel: 0151 932 0102              



A national centre of expertise on drugs and drugs law providing free and confidential specialist advice to the public and professionals.
Opening hours Mon-Fri 11am - 1pm and 2pm-4pm

Tel: 0845 4500 215                         



A national charity solely dedicated to the prevention of solvent and volatile substance abuse (VSA). Offers support and information. Opening hours:  Mon-Fri 9am-5pm.

Tel: 01785 817 885               





Provides support and information to families of alcohol and drug users

Tel: 020 7553 7640               


Families Anonymous

A self-help organisation which aims to help family and friends of people with a current, suspected or former drug problem by providing mutual support. Opening hours: Mon-Fri 1pm-4pm. 6pm-10pm, weekends 2pm-10pm.

Tel: 0845 1200 660                              


Parentline Plus

Parentline Plus is a UK registered charity which offers guidance and support to anyone parenting a child, including information about drug use. Open 24 hours.

Tel: 0808 800 2222                         


General Information


The UK's leading independent centre of expertise on drugs, provides authoritative and reliable information on all aspects of drug policies and problems. They publish a wide range of reference guides, books and journals for professionals and the general public. Opening hours: Mon-Fri 9am-5pm.

Tel: 020 7928 1211                             


Substance Misuse (Alcohol)


Advice & Support



24 hour National alcohol helpline offering general advice and information. Referral onto local services.

Tel: 0800 917 82 82 (freephone)


A UK charity working solely in the field of drug and alcohol treatment, offering harm reduction services and structured day care programmes.

Tel: 020 7251 5860                                   


For Families



Provides support and information to families of alcohol and drug users.

Tel: 020 7553 7640                

Al-Anon Family Groups

Offers understanding and support for families and friends of problem drinkers.  Opening hours: 10am-10pm daily

Tel: 020 7403 0888 (confidential helpline)


A part of Al-Anon, for young people aged 12-20 who have been affected by someone else's drinking, usually that of a parent. Opening hours: 10am-10pm daily

Tel: 020 7403 0888 (confidential helpline)


General Information

Alcohol Concern

The national agency on alcohol misuse. Its information service holds information on a wide range of alcohol-related subjects

Tel: 020 566 9800            


Promotes responsible drinking and awareness

Tel: 020 7766 9900         


The London Drug and Alcohol Network, an online directory of services across London

Tel: 020 7234 9730                

In Wales contact the Wales drug and alcohol helpline on 0800 633 55 88 

NHS  Choices

Provides advice on safe limits of drinking and how to cut down.                            


A directory of residential rehabilitation services for adult alcohol misusers in England and Wales for members of the public, professionals and service users.

Tel:0844 414 6370