Turning Point mental health service rated Outstanding by Care Quality Commission

News item posted: 17 March 2017

Following an inspection by the Care Quality Commission (CQC), Turning Point’s residential mental health service in Salford has been rated as Outstanding.

Pendlebury House supports males between the ages of 18 – 65, providing a rehabilitation and recovery service for people with more serious mental health issues. The service specialises in supporting people to comfortably use facilities within the local community, helping them to live independently.

According to the CQC, on average only 2% of services inspected receive an 'outstanding' rating.

The CQC report said: ‘There was universally positive feedback from patients, carers and outside agencies … All felt that staff went that extra mile to provide recovery focused, person centred care. Staff were continually respectful and positive in their approach to patients and there was evidence of strong caring and supportive relationships between staff and patients.’

The report goes on to mention the ways in which staff at Pendlebury House follow an ethos of co-production, something Turning Point believes should be at the heart of support provided: ‘Patients were seen as true partners in their care and were involved in decisions about the service. Patients were involved in interviewing all new staff and attended meetings regarding changes about the service at every level.’ 

Christine Donohoe, Service Manager at Turning Point said: ‘I am extremely proud of all Turning Point members of staff for providing a fantastic quality of care at Pendlebury House. All their hard work has resulted in this Outstanding rating, and we will continue to maintain these standards following the recent inspection.’