Second Turning Point service achieves Outstanding rating

News item posted: 19 June 2017

Following a recent inspection by the Care Quality Commission of Turning Point’s Douglas House service in Manchester, we are delighted to say the service has been awarded an Outstanding rating. This is the highest level possible and something only 2% of the sector has been able to achieve.

Douglas House joins Pendlebury House as Turning Point’s second mental health service in the Greater Manchester area to have achieved ‘outstanding’ status this year.

The inspector commended the team at Douglas House for their strong, person centred leadership; enthusiasm and commitment to supporting individuals; recovery focus; and true partnership approach, meaning the people living at Douglas House are treated as equal partners.

John Campbell, Managing Director for Mental Health services at Turning Point said:

‘It’s a remarkable accomplishment to achieve a ‘double Outstanding’ from the CQC across the 2 services.  This is testimony to the hard work and dedication of staff and also to the ethos that places people that use our services at the forefront of how we design and deliver services.  I believe that Turning Point’s focus on quality, underpinned by a core set of values means that there will be many more outstandings achieved by other services in the near future’.

Find out more about Douglas House.

-Notes -

The latest CQC figures show 2% of services inspected achieved ‘outstanding’ last month. According to their state of care summary report from 2014/15 (the most recent one published) the CQC put outstanding at 1%-3%, depending on sector.