New crisis service supporting people’s mental health

News item posted: 19 June 2017

Last week the team at Turning Point’s Haven House service, a short-stay crisis service in Nottingham, marked its recent move by hosting an event to mark the official opening of the service. The event provided an opportunity for partners to hear more about the service, the experience of people who have benefitted from the support on offer and the successes achieved so far.

Haven House provides a safe, homely and welcoming space for people who are feeling distressed or experiencing a crisis in their lives. The service originally opened in January but recently moved to an improved building.

Talking about the service, Lord Victor Adebowale, Chief Executive of Turning Point said: ‘Working in partnership with the local Trust, we continue to provide incredible support to local people, 7 days a week. The team are passionate about their work and look at individuals’ needs as a whole and the subsequent support they’ll need when leaving Haven House. This ensures that despite coming to the service at a crisis point, they leave with the means to look after their mental health and wellbeing and hopefully avoid future crises in the future.’

On the day, Felicia Job, Operations Manager at Turning Point, outlined the important qualities needed to run the crisis service: courage to listen to every person’s story; compassion, approaching each person with respect; and wisdom, knowing what tools may be most helpful to support an individual.

Simon Smith is Executive Director for Local Services in the City and County: “I am delighted to celebrate the opening of the new accommodation that Turning point are providing for Haven House, which will offer a safe, comfortable place for people to receive help and support when in crisis. This service provides an alternative to admission to hospital which people report to be beneficial and less restrictive. It is also less expensive than hospital care, which is the best situation for everyone.’