Lord Victor Adebowale speaks at the West Yorkshire — Finding Independence annual conference

News item posted: 19 June 2017

Addressing the conference today, Lord Victor Adebowale CBE spoke about national policy developments and future impacts on people with multiple needs.

Speaking to an audience of local authority and health commissioners, members of the police, ambulance service and third sector organisations, he said people with multiple needs often fall through the cracks of the health system as agencies are not working closely together.

Victor asked: ‘Who is asking the people we’re looking to support what they want and need? Often no-one.’

In order to confront these issues, Lord Adebowale shared four rules of engagement:

  • Listening
  • Transferring power to patients
  • Designing services with users in mind
  • Understanding that the success or otherwise of the outcome is defined by those who use a service and not the organisation that provides it

In addition, he said Turning Point’s solution to this is the Connected Care model: community-led engagement that informs commissioning and transforms local services.

Over 200 Community Researchers have been trained through 20 different Connected Care projects to work with people and ask them what’s working and what’s missing from their local health services. On top of this, community engagement is shown to be financially beneficial. Victor said: ‘We have engaged with a population of over 10,000 people and know that for every £1 spent on community engagement, at least £4.44 is returned.’