Lord Adebowale shares his four rules of engagement

News item posted: 19 June 2017

Speaking at the Involvement to Impact event held by Guy's and St Thomas' NHS Trust earlier this week, Lord Victor Adebowale spoke about the importance of engaging patients and communities in the design and delivery of public services.

At the event, attended by over 100 delegates from across the NHS, community and voluntary sector, Victor outlined Turning Point's model of Connected Care - a methodology that trains local residents to be Community Researchers who inform the design and delivery of health and social care services. Connected Care has so far been used in 19 areas across England, engaging with over 10,000 people. 

As part of his speech to the conference he set out four rules of engagement, namely: listening, transferring power to patients, designing services with users in mind, and understanding that the success or otherwise of the outcome is defined by those who use a service and not the organisation that provides it.

More details of the event can be found on Guy's and St Thomas' website.

More details on Connected Care can be found here.