Project - Connected Care in Hammersmith and Fulham

The Hammersmith & Fulham project focussed on two neighbourhoods, White City and the Edward Woods Estate, among the most deprived parts of the Borough.

In order to reconfigure health, housing and social care services to meet local needs more effectively, our team of 16 Community Researchers spoke to over 900 residents during 2010. Using this information, the Community Researchers worked with commissioners to designe more accessible, responsive and targeted services based on local experience and needs.


  • Hammersmith and Fulham NHS
  • London Borough of Hammersmith and Fulham
  • Department of Health


There is agreement about the direction of travel in public services reform with the emphasis on locally-based solutions, community empowerment and personalisation of services, with commissioners being more responsive to those least well-served by existing services. Government policy is increasingly focussed on enhancing real and meaningful collaborative working between communities, local authorities and their NHS partners. Connected Care in Hammersmith and Fulham has supported local agencies to move in this direction. One of the main project outcomes has been the development of Community Champions - local volunteers who provide bespoke signposting to other residents across a range of health, housing and social care services. This has developed from the PCT's Health Champions model, with Connected Care providing the business case for its expansion, support from other agencies and focus points for its work.


Watch this short video to find out more about the Connected Care project in Hammersmith and Fulham and to hear from the Community Researchers and members of the public about what they would like to see change in their local area.